Customer Service



Legacy Bank and VisionBank of Iowa – headquartered in Ames, Iowa – will merge on November 1, 2022, and the resulting institutions will operate under the VisionBank of Iowa name.

We will continue to be the same great bank with a community banking tradition that sets us apart from other financial institutions. Both banks have a culture of commitment to customers and the community, making the partnership an ideal fit. We share a common belief in providing face-to-face personal service, the convenience of electronic banking services, and dedication to our customers’ financial success. We will continue to bring you the same competitive products and services and expanded lending capacity, all delivered by the bankers you have come to appreciate.

Our business approach and commitment to you and the community will remain unchanged. We are delighted to bring you 9 additional banking locations in Ames, Boone, Grimes, Huxley, Ogden, and Waukee. After the transition, you will have access to 13 banking centers, all located right here in Central Iowa.

For now, please continue banking as you always have. You will receive a comprehensive guide in the coming months. The guide is designed to help you prepare for the formal transition from Legacy Bank to VisionBank of Iowa, which is scheduled for April 17, 2023.We are excited to welcome Legacy Bank customers to the VisionBank of Iowa Family. We look forward to getting to know you and helping you achieve your financial goals.

Please continue to access your online and mobile banking accounts through the Legacy Bank website and mobile app. Accounts will not be converted to VisionBank until April 17,2023. Additional information and instructions will be sent out as we get closer.  

YES! Continue to Use your debit card, credit cards, and checks as you normally would. 

The principal place of business for VisionBank is 104 Chestnut Street, Ames, IA 50010. This is the address that is used for all legal documents, communications with regulators, etc. 

The current Legacy Bank routing number will continue to work, and checks will continue to clear. 

Continue to manage your loan balances as you have been. There are no changes needed for any direct deposits, recurring payments, or scheduled transfers at this time.  

All customers will receive new VisionBank branded debit cards at conversion (April 17, 2023). While not all customers will need new account numbers, we are anticipating a small amount of overlap which will unfortunately require new account numbers. 

Customers who are issued a new account number will receive ample notification, new checks, and instructions for re-establishing automatic payments and bill pay. Customers who do not require a new account number can continue to use their current check stock without issue. 

Absolutely, one of the many perks of this merger is the opportunity to expand our local footprint to better service our customers and communities. 

The hours for the Altoona, Bondurant, Clive, and Mitchellville locations will remain the same to ensure there is as little disruption to customer activity as possible.

Customers are encouraged to continue using their primary Legacy branch for in person transactions until the conversion date which is set for April 17, 2023.

VisionBank is a federally insured institution.  Deposits are insured up to $250,000 per depositor, per FDIC-insured bank, per ownership category.  For more detailed information, please visit the FDIC’s FAQs. 

If you feel you have misplaced your debit card, please call our office and we can place a temporary block on your card to prevent future charges. If your card has been lost or potentially stolen, please call our office so we can cancel your debit card. One of our representatives can immediately help you reorder a new card so that your disruption is minimized.

  • Call 515-226-3302 during business hours
  • Call 800-383-8000 outside of business hours and one of our debit card representatives from Shazam can assist you

If your internet banking password is not working and you are unable to reset the password using our forgot password link, please call one of our local offices for assistance.


Keep Your Identity Safe

If you feel you have been a victim of Identity Theft, please call any one of our branches and our staff will begin working with you immediately. The FDIC has produced a presentation to help consumers protect themselves from Identity Theft. Click here to view the presentation, “Don’t Be an Online Victim: How to Guard Against Internet Thieves and Electronic Scams”.

Some Tips to Prevent Identity Theft

  • Do not share personal, identifying information with anyone unless you know why they need it, how it will be used and if it will be shared.
  • Share your social security number only when necessary.
  • Review the activity in your bank accounts and credit card accounts at least monthly to make sure there are no unauthorized transactions.
  • Do not reply to emails requesting personal information even if the emails appear to be from a trusted source. VisionBank will never use email to update or verify the personal information of its customers.
  • Update anti-virus and anti-malware programs on your personal computers regularly
  • Utilize the automatic update feature for the operating system of your personal computer (Windows or Apple)
  • Passwords used for on-line accounts should be strong (contain upper and lower case letters, numbers and special characters) AND should be changed at least every 90 days
  • Obtain a copy of your credit report at least annually and make sure you recognize all of the accounts listed. Contact information for each of the credit bureaus is listed below.




If you are traveling and having trouble with your debit card call (866) 508-2693.

Do you need a copy of your statement, or need help enrolling in E-statements? Just call one of our local offices for assistance.