Customer Service

 

FAQs

If you feel you have misplaced your debit card, please call our office and we can place a temporary block on your card to prevent future charges. If your card has been lost or potentially stolen, please call our office so we can cancel your debit card. One of our representatives can immediately help you reorder a new card so that your disruption is minimized.

  • Call 515-226-3302 during business hours
  • Call 800-383-8000 outside of business hours and one of our debit card representatives from Shazam can assist you

If your internet banking password is not working and you are unable to reset the password using our forgot password link, please call one of our local offices for assistance.

PROTECT YOURSELF FROM IDENTITY THEFT

Keep Your Identity Safe

If you feel you have been a victim of Identity Theft, please call any one of our branches and our staff will begin working with you immediately. The FDIC has produced a presentation to help consumers protect themselves from Identity Theft. Click here to view the presentation, “Don’t Be an Online Victim: How to Guard Against Internet Thieves and Electronic Scams”.

Some Tips to Prevent Identity Theft

  • Do not share personal, identifying information with anyone unless you know why they need it, how it will be used and if it will be shared.
  • Share your social security number only when necessary.
  • Review the activity in your bank accounts and credit card accounts at least monthly to make sure there are no unauthorized transactions.
  • Do not reply to emails requesting personal information even if the emails appear to be from a trusted source. Legacy Bank will never use email to update or verify the personal information of its customers.
  • Update anti-virus and anti-malware programs on your personal computers regularly
  • Utilize the automatic update feature for the operating system of your personal computer (Windows or Apple)
  • Passwords used for on-line accounts should be strong (contain upper and lower case letters, numbers and special characters) AND should be changed at least every 90 days
  • Obtain a copy of your credit report at least annually and make sure you recognize all of the accounts listed. Contact information for each of the credit bureaus is listed below.

Equifax

Experian

TransUnion

If you are traveling and having trouble with your debit card call (866) 508-2693.

Do you need a copy of your statement, or need help enrolling in E-statements? Just call one of our local offices for assistance.